Important News About METRO Ticket Services

Houston ConnectSmart users who have available Coins in their ConnectSmart Mobility Wallet should be aware of an upcoming change in service. As of December 26, 2024, METRO’s digital ticketing services will no longer be offered through the Houston ConnectSmart app.

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What does this mean to you?

Beginning December 26, 2024, Houston ConnectSmart users will no longer be able to purchase, store, or use METRO tickets through the ConnectSmart app. Any unused METRO tickets as of that date will be refunded in full to users’ accounts with Coins in their ConnectSmart Wallet.  

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Users will still be able to plan trips (including transit), earn rewards, and use Coins to pay for Uber rides and gift cards through the app.

 

Thanks for helping to make Houston a greener city! We are working hard to bring you even more innovative features in 2025.

 

If you have any questions, please contact us at support@houstonconnectsmart.com.